For technical support, please call (951) 682-4900. All warranty claims for labor and/or parts must be made directly through FRIDGCON and include: the model number, proof of purchase, serial number, date of purchase, and all pertinent information supporting the claim.
__________
REFRIGERATION
One (1) Year Parts and Labor Warranty
FRIDGCON warrants to the original purchaser of all qualifying models of our new refrigeration equipment to be free from defects in material or workmanship, under proper installation, normal use, and routine cleaning and maintenance (as outlined in the Instruction Manual) for a period of one (1) year from the date of pickup or delivery. Any part covered under this warranty and found to be faulty by FRIDGCON within the year is limited to repair or replacement of a similar design and capacity (including labor charges). The labor warranty shall include straight time labor charges only and reasonable travel time within our technician’s service area of 60 miles. Any destination outside of the area will have a one (1) year warranty on parts only. Labor charges will be subject to the discretion of FRIDGCON.
Additional Four (4) Year Compressor Warranty (for Equipment with Compressors ONLY)
In addition to the one (1) year warranty stated above, FRIDGCON warrants the compressor to be free from defects in both material and workmanship under proper installation, normal use, and routine cleaning and maintenance (as outlined in the Instruction Manual) for a period of four (4) additional years from the date of purchase, but not to exceed five (5) years. Compressors determined to be defective by FRIDGCON within this extended period will either be repaired or replaced with a compressor or compressor parts of similar design and capacity.
The Compressor Warranty detailed above will be void if the following procedures are not followed:
The system may contain R404A, R134A, or R290 refrigerant and lubricant. The lubricant has rapid moisture absorbing qualities. If long exposure to the ambient conditions occurs, the lubricant must be removed and replaced with new, approved lubricant.
Drier replacement is necessary and important. It must be changed when a system is opened for servicing. An OEM exact replacement should be used, and the new drier must be the same capacity as the original.
Micron level vacuums must be achieved to ensure low moisture levels in the system. 500 microns or lower must be obtained.
__________
COOKING EQUIPMENT
One (1) Year Parts Warranty
FRIDGCON warrants to the original purchaser of all qualifying models of our new cooking equipment to be free from defects in material or workmanship, under proper installation, normal use, and routine cleaning and maintenance (as outlined in the Instruction Manual) for a period of one (1) year from the date of pickup or delivery. Any part covered under this warranty and found to be faulty by FRIDGCON within the year is limited to repair or replacement of a similar design and capacity. Once a warranty claim is filed, the part in question must be dropped off or shipped back to the office for review before a replacement is sent. Shipping charges are not included.
______________________________________________________________________________
What is NOT Covered by this Warranty
The refrigeration warranty and cooking equipment warranty are as described above, exclusive and in lieu of any other warranty. FRIDGCON’s sole obligation is limited to either repair or replacement of parts, subject to the listed limitations. This warranty neither assumes, nor authorizes, any person to assume obligations other than those expressly covered by this warranty.
PROPER INSTALLATION AND MAINTENANCE MUST BE FOLLOWED OR THE WARRANTY IS VOID.
CONSEQUENTIAL DAMAGES: Under no circumstances will FRIDGCON be responsible for economic loss, profit loss, or special, indirect, or consequential damages, including, but not limited to, losses or damages arising from food or product spoilage, regardless of whether resulted from equipment failure.
NON-TRANSFERABLE RESPONSIBILITY: This warranty is not assignable and applies only in favor of the original purchaser at the location of delivery or location provided in the sales invoice. Any such assignment or physical transfer of equipment to another entity or location shall void the warranty.
IMPROPER USAGE: FRIDGCON assumes no liability for parts or labor coverage for component failure or other damages resulting from improper installation, usage, or failure to clean and maintain product as set forth in the manual provided with the unit. Should the unit be leaned over or moved horizontally at any point, failure to wait the proper amount of time to settle before plugging it in could damage the compressor and void the warranty.
RELOCATION OF CABINET FOR REPAIR: FRIDGCON is not responsible for the cost to move a unit for any reason from its position of operation on the customer’s premises to make a warranty repair.
NON-OEM PARTS: Use of non-OEM parts without manufacturer’s approval will void the warranty.
ALTERATION, NEGLECT, ABUSE, MISUSE, ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE, FOOD, OR ACTS OF GOD: FRIDGCON is not responsible for the repair or replacement of any parts that are determined to have been subjected after the date of manufacture to alteration, neglect, abuse, misuse, accident, damage during transit or installation, fire, flood, or act of God.
IMPROPER ELECTRICAL CONNECTIONS: FRIDGCON is not responsible for the repair or replacement of failed or damaged components resulting from electrical power failure, the use of extension cords, and incorrect or incompatible voltage.
RESIDENTIAL USAGE: FRIDGCON equipment is intended for commercial use only. Any FRIDGCON model purchased for and used in a residential environment shall void the warranty in entirety.
OUTDOOR AND MOBILE USAGE: Any FRIDGCON unit installed in a mobile or outdoor application (such as concession trailers, food trucks, outdoor venues etc) shall be limited to a one (1) year parts warranty only.
STANDARD WEAR AND TEAR PARTS: Standard wear and tear parts are not included under this warranty. Said parts include, but is not limited to: Door Gaskets, Incandescent Light Bulbs, Flourescent Light Bulbs, LED Lights, Door Handles, Shelves, Shelf Clips, and Casters. Door Gaskets and Light Bulbs are covered under a ninety (90) day warranty.